At Stroke of Surprise, we aim to provide quality products and a smooth shopping experience. Please review our cancellation and refund terms below.
1. Order Cancellation
- Orders can be cancelled only before they are processed or shipped.
- Once an order has been shipped, cancellation may not be possible.
- To request a cancellation, please contact us as soon as possible.
2. Refunds
- Refunds are applicable only for eligible orders as per our policy.
- Approved refunds will be processed to the original payment method.
- The refund processing time may vary depending on the payment provider or bank.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with your order details and supporting photographs.
4. Non-Refundable Orders
Products that are specially customized, personalized, or made specifically for the customer may not be eligible for cancellation or refund unless the product is damaged or incorrect.
5. Contact Us
For cancellation, refund, or return-related queries, please contact us:
Website: https://strokeofsurprise.com/
Email: support@strokeofsurprise.com
Phone: 7045686649
Company/Business Address: Signia Isles, Bandra Kurla Complex, Opposite Dhirubhai Ambani School, Mumbai – 400051